“You’re Milking Us to Pay for a New Wheelchair”
While seated in a waiting room at the United Airline terminal between flights, I was seated beside a fellow disabled traveler. I was simply waiting between connecting flights.
The woman beside me was immobilized due to damage to her wheelchair after wheelchair in the cargo section of the plane. I witnessed the United Airlines staff person telling her,
“You are trying to milk us to pay for you to get a new wheelchair.”
“Your chair was old and already in poor condition.”
I started crying.
Prior to observing this situation, I had undergone being carried off the plane down a flight of stairs with strange men’s heads in my crotch because they couldn’t find the portable wheelchair ramp. I thanked God that I live in New York and could not wait to get home.Christine , NY